Our Privacy Policy

Privacy Policy - Last updated: 28/11/2025

Company: M-Tech Computers Ltd
Address: 17 The Oaks Business Park, Clews Road, Oakenshaw, Redditch, B98 7ST
Contact: [email protected]
Data Protection Contact: [email protected]

1. Introduction

M-Tech Computers Ltd ("we", "us", "our") is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect personal information when you:

• Visit our website
• Contact us
• Use our products and services, including our ERP software
• Interact with us by email, phone, or in person

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The personal data we collect

We may collect:

Information you provide

• Name, job title
• Email address, phone
• Company information
• Enquiry details
• Login details for support portals (if applicable)

Information collected automatically

• IP address
• Browser or device information
• Cookies and analytics data (see Cookie Policy)

Information related to support & services

• Information contained in support tickets
• Diagnostic data needed to troubleshoot issues
• Training or consultancy information you provide us

3. How we use your personal data

We use personal data for:

• Responding to enquiries
• Providing support and services
• Managing customer accounts
• Sending operational communications
• Providing information about products or services you may be interested in (you can opt out at any time)
• Meeting legal and regulatory obligations

4. Lawful basis for processing

We process personal data under the following bases:

• Contract - to deliver our products and services
• Legitimate interests - to run and improve our business
• Legal obligations - accounting, compliance, record keeping
• Consent - for marketing where required

5. Marketing communications

We may contact you about products or services we believe will be of interest.

You may opt out at any time by emailing a href="mailto:[email protected]">[email protected].

We do not sell or share your data with third parties for marketing.

6. Sharing your information

We may share personal data with:

• Hosting and IT service providers
• Professional advisers
• Subcontractors assisting with support or development
• Third-party systems you choose to integrate with our software
• All subprocessors are bound by data protection obligations.

7. International transfers

If we transfer personal data outside the UK, we ensure appropriate safeguards such as:

• UK adequacy regulations
• International data transfer agreements (IDTAs)
• Standard contractual clauses (SCCs)

8. Data retention

We retain personal data only for as long as necessary for:

• Providing services
• Meeting legal obligations
• Resolving disputes
• Security and auditing requirements
• Support-related data is normally retained only for a limited period unless needed longer.

9. Your rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent
• Lodge a complaint with the ICO
• To exercise your rights, contact [email protected].

10. Security

We take appropriate technical and organisational measures to protect personal data, including:

• Access controls
• Encryption where appropriate
• Secure servers
• Backup and recovery processes
• Staff training
• Monitoring and auditing

11. Contact us

For any questions or concerns about this policy or your personal data, contact:

Data Protection Contact
M-Tech Computers Ltd
Email: [email protected]
Address: 17 The Oaks Business Park, Clews Road, Oakenshaw, Redditch, B98 7ST

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.